🇿🇦 Teka SA

Overview

At Teka SA, we respect your right to control your personal data. This Account Deletion Policy outlines how we handle account deletion requests in compliance with the Protection of Personal Information Act (POPIA) and international data protection standards including GDPR.

Last Updated: November 14, 2025
Effective Date: November 14, 2025

Your Right to Delete Your Account

Under POPIA and GDPR, you have the right to request the deletion of your personal data. Teka SA provides an in-app account deletion feature that allows you to initiate this process at any time.

You can access the account deletion feature by:

• Opening the Teka SA mobile app
• Navigating to Settings → Account Settings
• Selecting "Delete Account"
• Following the on-screen instructions

30-Day Grace Period

When you request account deletion, your account enters a 30-day grace period. This industry-standard practice gives you time to change your mind and recover your account.

Data That Will Be Deleted

When your account is permanently deleted after the grace period, the following data is completely removed from our systems:

Data Category	Description	Deletion Timeline
Account Information	Email, username, profile details, authentication data	30 days
Video Content	All uploaded videos, thumbnails, and associated metadata	30 days
User Interactions	Likes, comments, shares, follows, followers	30 days
Financial Data	Earnings history, payment information, transaction records	30 days
Analytics Data	View counts, engagement metrics, performance statistics	30 days
Profile Media	Profile pictures, cover images, uploaded media files	30 days
App Settings	Preferences, notification settings, privacy settings	30 days

Data Retained for Legal Compliance

In some cases, we may retain certain information beyond the 30-day grace period if required by law:

• Financial Records: Tax and accounting records may be retained for up to 7 years as required by South African tax law
• Legal Obligations: Data required for ongoing legal proceedings or regulatory investigations
• Fraud Prevention: Anonymized data used to prevent fraud and abuse of our platform
• Audit Logs: System logs for security and operational purposes (fully anonymized)

Any retained data is anonymized where possible and cannot be used to identify you personally.

Earnings and Payments

Before deleting your account, please ensure that:

• You have withdrawn all available earnings (minimum withdrawal: R1,000)
• All pending payouts have been processed
• You have no outstanding financial matters with Teka SA

Important: We strongly recommend waiting for all pending payouts to complete before initiating account deletion. Once your account is deleted, you will not be able to claim any earnings.

Data Export (GDPR Right to Portability)

Before deleting your account, you have the right to request a copy of your personal data. This includes:

• Profile information
• List of uploaded videos (metadata only)
• Earnings history and financial transactions
• Engagement statistics

To request a data export, please contact us at privacy@teka-sa.co.za before initiating account deletion. Data exports are typically delivered within 7 business days.

Note: Video files themselves cannot be exported due to storage constraints, but you can download your videos manually through the app before deletion.

Cancelling Account Deletion

If you change your mind during the 30-day grace period, you can cancel the deletion request:

1. Open the Teka SA mobile app
2. Navigate to Settings → Account Settings
3. Select "Cancel Account Deletion"
4. Your account will be immediately restored

After cancellation, your account and all content will be fully accessible again. However, once the 30-day grace period expires, cancellation is no longer possible.

Automated Deletion Process

Account deletions are processed automatically by our secure systems:

• Day 0: Account deletion requested, grace period begins
• Days 1-29: Account inactive, cancellation available
• Day 30: Automated deletion process executes at 2:00 AM SAST
• Day 30+: All data permanently removed from active systems
• Days 30-60: Backup systems purged on next backup cycle

This automated process ensures consistent, secure, and compliant deletion of user data.

Third-Party Services

Teka SA uses third-party services for various platform features. Upon account deletion:

• Google Firebase: Authentication and database records deleted within 30 days
• Google AdMob: Ad performance data anonymized (cannot be deleted per Google policy)
• Paystack: Payment records retained per financial regulations (7 years)
• Cloud Storage: All uploaded files permanently deleted within 30 days

We work with all third-party providers to ensure your data is handled responsibly according to their respective privacy policies and data protection regulations.

Legal Rights Under POPIA

As a South African platform, Teka SA complies with the Protection of Personal Information Act (POPIA). You have the following rights:

• Right to Access: Request information about what personal data we hold about you
• Right to Rectification: Request corrections to inaccurate personal data
• Right to Erasure: Request deletion of your personal data (this policy)
• Right to Restriction: Request limited processing of your personal data
• Right to Portability: Request a copy of your data in a portable format
• Right to Object: Object to certain types of processing

To exercise any of these rights, please contact our Data Protection Officer using the contact information below.

Frequently Asked Questions

Can I recover my account after permanent deletion?

No. Once the 30-day grace period expires and your account is permanently deleted, recovery is not possible. All data is irreversibly removed from our systems.

What happens to my videos after deletion?

All your videos are permanently deleted from our servers and cannot be viewed by anyone. They are also removed from all caches and backup systems within 30 days.

Will other users be notified of my account deletion?

No. Your account simply becomes inaccessible. Your profile and content disappear, but we do not send notifications to other users about account deletions.

Can I create a new account with the same email after deletion?

Yes, but only after the 30-day grace period is complete and your account is permanently deleted. You will start with a completely new account with no connection to your previous one.

What if I have pending earnings below R1,000?

Unfortunately, earnings below the R1,000 minimum withdrawal threshold cannot be paid out and will be forfeited upon account deletion. We recommend waiting until you reach the minimum threshold before deleting your account.

How long does the deletion process take?

Your account becomes immediately inaccessible upon deletion request. Complete data removal from all systems (including backups) takes up to 60 days from the deletion request date.

Policy Updates

This Account Deletion Policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify users of any material changes through in-app notifications and email.

Version History:

• Version 1.0 - November 14, 2025: Initial policy publication